FAQ

Frequently asked questions

Preserved Roses


Where are they from? Our Preserved Roses come from a rose farm in Ecuador, where they are carefully preserved at the peak of bloom to ensure the longevitiy and beauty of each rose. Ecuador roses are well known for cultivating the best quality of roses in the world, and also the largest exporter of roses in the world. How long do they last? Our line of Preserved Roses, Eternity Roses, Forever Flowers, last up to 5 years. Avoid direct sunlight and do not water the roses. Keep them in their original packaging and lightly dust if needed. Do they have a smell? Some of our roses have a hint of floral perfume, which lasts weeks to a month.




Shipping & Delivery


Preserved Roses & Dried Flowers Delivery Fee: We ship locally in Vancouver & the rest of B.C. for a flat fee of $20. We also ship across Canada with different price ranges. Processing Time: All orders are processed within 2 business days, excluding holidays. Delivery Time: For local orders in the Greater Vancouver area, if a specific date is not requested we will deliver the product within 2 days of payment. For elsewhere in Canada standard delivery with UPS requires 3 - 7 business days, depending on location. During COVID there may be some delays which are entirely out of our control. If you would like overnight shipping please email us and we can send an invoice with updated shipping price. Chocolate Strawberries & Fresh Florals Delivery Area: At this time we only deliver our chocolate strawberries locally to the cities of Vancouver, North-West Vancouver, Burnaby, Richmond, Coquitlam & Tri-Cities, New Westminster, Delta, Surrey, Langley, Maple Ridge, White Rock. Delivery Times: Delivery time will be between operating hours of 10am - 6pm, 7 days a week. We will do our best to honour delivery times within a reasonable timeframe, but requested times are not guaranteed. During Holidays & busy occasions we cannot guarantee a delivery time but all orders will be delivered before 6pm. Delivery Attempts: If the recipient is not home during the delivery attempt, we will leave the package at the front porch if possible. If the recipient lives in an apartment complex, we will leave the package with the concierge or come back at a later date and time, with an additional delivery fee charged. Once it is accepted by concierge, someone at the recipient's address, or safely at the front door, La Fraise Rose will be waived from any responsbility of the package. Delivery Fee: Delivery fee is flat rate of $20 for all of the Greater Vancouver area. We are currently working on new packaging to be able to deliver the chocolate strawberries across Canada. Please check back for new updates. Same Day Shipping Same day orders for preserved roses & dried flowers must be made by 12pm, and will be delivered by 6pm. This applies to the Greater Vancouver area only. Holidays During major holidays such as Valentine's Day, Mother's Day, Christmas, New Years etc, we cannot guarantee delivery times. Please note: We do not ship to PO boxes.




Custom Orders


We do custom orders for every occasion, whether it be an anniversary, birthday, Valentine's Day, Mother's Day, engagement, you name it! Email us at orders@lafraiserose.com and we will work with you on your next special day.




Returns


We do not accept returns due to the nature of our items. If you are unsatisfied with your order for any reason, please let us know so we can work something out for you. If your order was damaged during delivery, please take a photo and email us right away, and we will investigate the matter and process your refund once we receive the damaged item.




Payment


We accept secure credit card payments through stripe and paypal.




Chocolate Strawberries


How are they made? We locally source each strawberry, ensuring freshness and size before we dip them for packaging. Each strawberry is carefully washed, dried, and prepped in a temperature controlled room to maintain their juiciness. We then use Callebaut Belgian Chocolate, which has been properly tempered, to dip the strawberries in. Every Chocolate Strawberry box is made to order for each unique client. How long are they fresh for? Strawberries are naturally perishable, and as such, will be freshest a couple of days in the fridge after purchase. What is condensation? Condensation is a process by which water collects as droplets on a cold surface when humid air is in contact with it. Also termed as "sweating", this natural occurence happens after the chocolate strawberries are rechilled. It is normal and does not affect the flavour or quality of the strawberries. Are all of the glitter, sparkles, decorations edible? Yes, all of our glitter, sparkles, decorative paints on the strawberries are non-toxic and edible. Do the chocolate strawberries contain nuts? Some of our flavours do contain nuts so please advise if you have an allergy. Are the strawberry bouquets made with fresh roses? All of our strawberry bouquets are made with fresh roses that wilt and not the preserved everlasting roses. When do I have to order by? All chocolate strawberry orders must be placed 2 days in advance. Seasonal availability of fresh roses Depending on the season, some of the flowers that are shown in our product pictures may differ from what will be created for the client. We will always do our best to maintain the same value and color scheme for each order.




Loyalty Program


What is your loyalty program? We have created a loyalty program to show our appreciation to our customers, as a way of giving back. How do you earn points? There are many ways to earn points. Earn 10 points for every $1 spent on your purchases. Redeem 100 points for $1 on any product of your choice. Also earn points by following us on Facebook, Instagram, sharing our page on Facebook and on your Birthday!




Fresh Florals


How long do they last? As fresh florals are a natural perishable, we cannot guarantee the exact life span. With proper care, you can help increase their longevity. How to care for them? All of our fresh floral arrangements come with wet floral foam, which supply the stems with water. Place the arrangements away from direct sunlight and keep indoors. Keep in a cool area. Add 1 cup of water into the floral foam every couple of days to maintain water level. All fresh floral arrangements with chocolate strawberries have dry foam and not wet foam inserted. Can you ship them? At this time we cannot ship our floral arrangements out of the Vancouver area, but hope to do so in the near future. Please check back for updates. Seasonal availability of fresh roses Depending on the season, some of the flowers that are shown in our product pictures may differ from what will be created for the client. We will always do our best to maintain the same value and color scheme for each order.




Licence to Operate


We are fully licenced by the city of Port Coquitlam and approved to operate by Fraser Health. We follow strict guidelines by Fraser Health concerning food safety.




International Shipping


Currently we only ship our preserved roses internationally to the USA. We will be shipping our chocolate strawberries in the near future. We ship to all 50 states for a flat rate of $30 CAD for Standard shipping. Express shipping is $50 CAD. The customer is responsible for custom duties & taxes. Any delays by customs is entirely out of our control. We do not ship to PO boxes.




Dried Flowers


What are Dried Flowers? Dried Flowers & Grass undergo a dehydration process that naturally dries the petals, leaves & stems. Once it is dried, it then undergoes a coloration process to add any desired color. This process allows the flowers to prolong it's lifespan for years. How to care Much like preserved roses, dried flowers must be kept away from humidity, water and direct sunlight. Maintaining these steps will ensure the longevity of the flowers.