FAQ

Frequently Asked Questions

Preserved Roses

Where are they from? Our Preserved Roses come from a rose farm in Ecuador, where they are carefully preserved at the peak of bloom to ensure the longevitiy and beauty of each rose. Ecuador roses are well known for cultivating the best quality of roses in the world, and also the largest exporter of roses in the world. How long do they last? Our line of Preserved Roses, Eternity Roses, Forever Flowers, last up to 5 years. Avoid direct sunlight and do not water the roses. Keep them in their original packaging and lightly dust if needed. Do they have a smell? Some of our roses have a hint of floral perfume, which lasts weeks to a month.



Shipping & Delivery

Preserved Roses & Dried Florals Delivery Fee: We ship locally in Vancouver & the rest of B.C. for a flat fee of $20. We also ship across Canada with different price ranges. Processing Time: All orders are processed within 2 business days, excluding holidays. Delivery Time: For local orders in the Greater Vancouver area, if a specific date is not requested we will deliver the product within 2 days of payment. For elsewhere in Canada standard delivery with UPS requires 3 - 7 business days, depending on location. During COVID there may be some delays which are entirely out of our control. If you would like overnight shipping please email us and we can send an invoice with updated shipping price. Fresh Florals Delivery Area: At this time we only deliver our fresh florals locally to the cities of Vancouver, North-West Vancouver, Burnaby, Richmond, Coquitlam & Tri-Cities, New Westminster, Delta, Surrey, Langley, Maple Ridge, White Rock. Delivery Times: Delivery time will be between operating hours of 10am - 6pm, 7 days a week. We will do our best to honour delivery times within a reasonable timeframe, but requested times are not guaranteed. During Holidays & busy occasions we cannot guarantee a delivery time but all orders will be delivered before 6pm. Delivery Attempts: If the recipient is not home during the delivery attempt, we will leave the package at the front porch if possible. If the recipient lives in an apartment complex, we will leave the package with the concierge or come back at a later date and time, with an additional delivery fee charged. Once it is accepted by concierge, someone at the recipient's address, or safely at the front door, La Fraise Rose will be waived from any responsbility of the package. Delivery Fee: Delivery fee is flat rate of $20 for all of the Greater Vancouver area. Same Day Shipping Same day orders for preserved roses & dried flowers must be made by 12pm, and will be delivered by 6pm. This applies to the Greater Vancouver area only. Holidays During major holidays such as Valentine's Day, Mother's Day, Christmas, New Years etc, we cannot guarantee delivery times. Please note: We do not ship to PO boxes.



Custom Orders

We do custom orders for every occasion, whether it be an anniversary, birthday, Valentine's Day, Mother's Day, engagement, you name it! Email us at orders@lafraiserose.com and we will work with you on your next special day.



Returns

We do not accept returns or exchanges due to the nature of our items. If you are unsatisfied with your order for any reason, please let us know so we can work something out for you. If your order was damaged during delivery, please take a photo and email us right away, and we will investigate the matter and process your refund once we receive the damaged item.



Payment

We accept secure credit card payments through stripe and paypal.



Fresh Florals

How long do they last? As fresh florals are a natural perishable, we cannot guarantee the exact life span. With proper care, you can help increase their longevity. How to care for them? All of our fresh floral arrangements come with wet floral foam, which supply the stems with water. Place the arrangements away from direct sunlight and keep indoors. Keep in a cool area. Add 1 cup of water into the floral foam every couple of days to maintain water level. All fresh floral arrangements with chocolate strawberries have dry foam and not wet foam inserted. Can you ship them? At this time we cannot ship our floral arrangements out of the Vancouver area, but hope to do so in the near future. Please check back for updates. Seasonal availability of fresh roses Depending on the season, some of the flowers that are shown in our product pictures may differ from what will be created for the client. We will always do our best to maintain the same value and color scheme for each order.



International Shipping

Currently we only ship our preserved roses & dried florals internationally to the USA. We ship to all 50 states for a flat rate of $30 CAD for Standard shipping. Express shipping is $50 CAD. The customer is responsible for custom duties & taxes. Any delays by customs is entirely out of our control. We do not ship to PO boxes.



Dried Flowers

What are Dried Flowers? Dried Flowers & Grass undergo a dehydration process that naturally dries the petals, leaves & stems. Once it is dried, it then undergoes a coloration process to add any desired color. This process allows the flowers to prolong it's lifespan for years. How to care Much like preserved roses, dried flowers must be kept away from humidity, water and direct sunlight. Maintaining these steps will ensure the longevity of the flowers.